Customer Service

That's what I do. I earn my keep as a customer service team leader. I didn't know people until I took this job. I'm wondering where God is today. It doesn't matter if I take a call from the bible belt, or the most 'liberal' area of our country. People are hateful. I don't know if it is because they feel safe to say the things they do due to the shield the telephone provides, or if they are truly without the grace of God. Today I failed with every call I took.

Like everyone else, I am quick to judge others. I tend to believe what the customer says "I was home all day and NO ONE called and now I can't get a repair tech for another 2 days!!!???

I would think, wow, another company employee who didn't do their job. GRRRRRRR!

I just wanted to knock that person into the middle of next week!!!

I'm not very smart. However, even as dumb as I am, I begun to realize there is always another side to this story. I was on my way to fill my coffee cup with that hot elixir of life known as coffee. (Truly coffee comes straight from God!!) I asked the rep to take a customers name and contact number and I'd call them back. 5 min tops. I did. I tried to contact the customer twice. I just got the answering machine/voice mail. No live person answered the phone. Great! I thought. Another false claim that no one called her back.

From the haughty surgeons wife who thinks she deserves special treatment because she is married to a surgeon, to the lowest pensioner living on social security it seems that it is acceptable to lie and berate someone who cannot give what is being demanded.

Cussing has become accepted and "cool" in speech. Screaming to the point of incoherency is seen as a way to drive home your point of view.

In the book Grace For The Moment by Max Lucado, the date of 9/28/2010 starts with a sentence from Proverbs 4:23 "Be careful of what you think..."

Why must we guard our thoughts? What does this mean to us in today's world?

Solomon writes about wisdom for young and old alike.
Above all else, quard your heart, for it is the wellspring of life. 4:23

Solomon is telling us that our lives are controlled by what is in our hearts. If anger abides there, our thoughts will be filled with anger and from our mouths will pour forth anger. Cleanse the anger from your heart - give it to God. Let Him deal with it and I can honestly say you will be happier.

I should have read this in the morning before work. All the angry customers I had today would not have bothered me at all. After my prayers this evening, I do feel more at peace. Praise be to God!!!


Ed

May the peace of our Lord live in your heart.